BEAK Service Desk AI
Intelligent AI-powered service desk that automates L1 support, resolves employee issues, and streamlines ticket management across Microsoft Teams, Slack, web, and email.
Your AI-Powered L1 Support Team
Intelligent Resolution
Automatically resolves L1 issues and creates/updates tickets with full context; intelligent escalation to human agents when needed
Conversational Support
Employees interact via natural language through Teams, Slack, or web chat to report issues and request services
Auto Diagnostics
Performs disk cleanup, process optimization, system health checks, and software installations autonomously
Knowledge Assistant
Ingests company documents, SOPs, and knowledge bases to answer employee queries about IT, HR, and compliance
Multi-Level Approvals
Workflow-driven approval chains for service requests with automated routing to the right approvers
Multi-Channel
Available via Microsoft Teams, Slack, web app, email, and embedded in enterprise applications